Cloud Services

Keep your business productive with proactive IT consulting that helps you grow in efficiently and effectively.

Have you ever considered centralizing your business in one place? Thus, any unforeseen can be corrected with agility, without compromising its operations and its productivity.

Service Desk makes this possible. Able to receive, record and classify your requests and incidents, this service is responsible for managing the entire cycle of the incident, ensuring its resolution and keeping users informed.

Globaltek’ Service Desk offers service and technical support for your company, focusing on the demands of hardware maintenance, remote support and software distribution.

What we do:

  • Receive, register and sort all requests
  • Prioritize and escalate the registry
  • Solve or route the record to solver groups
  • Keep users informed about the status and progress of requests
  • Management of incidents: analysis  of reasons for incidents and action plans to avoid them
  • Generate information and recommendations for IT service improvement
  • Contribute to problem identification

With the right IT tools and business solutions, you can complete your tasks and achieve your goals efficiently and smoothly. We find solutions to the most challenging business tech problems, setting up the technology you need to boost productivity and accelerate your performance overall. Whether you need websites, portals, business intelligence systems, e-commerce, data archiving or mobile apps, we’ll get you moving forward.

Mobility and End-User Management Solutions

When your employees use mobile devices on the go, whether they’re using company-owned devices or their own, they inadvertently open up all kinds of security issues. Embedding mobile devices securely in your IT infrastructure is the key to fostering productivity without compromising safety. We’ll help you with the hardware as well as with establishing policies and controlling access for the utmost of protection.

Virtualization and Cloud Solutions

Moving your data into the cloud allows you easy access from wherever you are all over the world. We’ll help you boost your capacity, increase your productivity, and find the solutions to your IT concerns with virtualization and cloud solutions. Our customized solutions take into account your business size, your existing infrastructure, and your unique needs.

Technology Assessment Services

Are you spending your IT dollars in the best possible way? Our technology assessment services can help identify inefficiencies, redundancies and performance gaps to streamline your tech environment — and we’ll help you develop a plan of action to bring your IT up to speed.

The right solution for your IT problems. Find out how we can help.